The Del Rio Company’s Online Purchase Return Policy

Return Policy

Our return policy is designed to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund (-15% restocking fee) or exchange.

Eligibility for Returns

  • Items must be unused, in their original packaging, and with all tags attached.

  • Certain items, such as final sale products or personalized merchandise, are not eligible for return.

How to Initiate a Return

  1. Contact our customer service team via email or phone to request a return authorization.

  2. Once approved, package the item securely, including a copy of your receipt.

  3. Ship the item back to the address provided by our customer service team.

Refund Processing

Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. Please note that shipping costs are non-refundable. There is a 15% restocking fee deducted from the original price of purchase prior to return of funds.

Exchange Policy

For exchanges, please follow the same return process and place a new order for the desired item.

If you have any further questions regarding our return policy, please do not hesitate to reach out to our customer service team.